For almost two decades, Ali (not his real name) was never clear about how ill he was or how he had been treated, despite regular follow-ups in hospitals.
An Urdu-speaker with little English or Chinese, the security guard, 44, was unaware Hong Kong’s public hospitals provide interpretation services for free.
The turning point came in January 2017, when Ali fainted at work and was rushed to Queen Elizabeth Hospital in Yau Ma Tei.
He had no idea what examinations he went through or what the...
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