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Coffee a universal language for shop owner Gigi Tsang and Joanna Hu, her hearing-impaired employee who is a master brew maker

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When Gigi Tsang Wing-chi first interviewed people with hearing difficulties to work in her coffee shop, learning to communicate was a challenge and the first candidates all rejected her job offer.Tsang, 39, later found out the interviewees, reading her facial expressions, feared she did not trust their abilities and were not willing to work with her.“I was only worried about my ability to work with them, not the way they thought. After that, I was even more afraid of interviewing people with…

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